Ordering
Q: How do I place an order?
A: You can place an order directly through our website. Browse our products, add the desired items to your cart, and proceed to checkout where you will be prompted to enter your shipping and payment information. If you need any assistance during the process, feel free to contact our customer support.
Q: Can I modify my order after placing it?
A: To ensure quick processing and delivery times, orders cannot typically be modified once placed. However, if you need to make an urgent change, please contact us immediately after placing your order, and we will do our best to accommodate your request.
Shipping
Q: Do you offer expedited shipping?
A: Yes, we offer expedited shipping options. During checkout, you will have the option to choose your preferred shipping method. Additional charges for expedited shipping will be calculated and displayed at checkout.
Q: How can I track my order?
A: Once your order has shipped, we will send you a tracking number via email. You can use this number to track your order’s progress online.
Payments
Q: What should I do if my payment is not going through?
A: Please ensure that all information entered is correct and that your card is not expired. If problems persist, try an alternative payment method or contact us for further assistance.
Q: Is my payment information safe?
A: Absolutely. We use industry-standard encryption and secure payment gateways to ensure your information is protected. Your privacy and security are our top priorities.
Product Information
Q: How can I find more information about a product?
A: We provide detailed descriptions and specifications for each product on our site. If you need more information, feel free to contact our customer support team.
Q: What if the product I want is out of stock?
A: If a product is out of stock, you can often sign up to receive notifications when it becomes available again. Look for this option on the product’s page or contact our support team.
Returns and Refunds
Q: How do I return an item?
A: Please refer to our Return Policy page for detailed instructions on how to return an item.
Q: How long does it take to process a refund?
A: Refunds are typically processed within 7-10 business days after we receive and inspect the returned item. You will receive an email notification once your refund has been issued.
Support
Q: How can I contact customer support?
A: Our customer support team can be reached via email at contact@autothrilled.com. We strive to respond to all inquiries within 24 hours.
